Refund policy
Welcome to Zavique. Customer satisfaction is our top priority. Please read our return and refund policy carefully before placing your order.
1. Returns
We offer a 7-day return policy from the date of delivery.
To be eligible for a return:
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Item must be unused and in original condition
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Item must be in original packaging
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Proof of purchase is required
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Product must not be damaged by misuse
We reserve the right to refuse returns that do not meet these conditions.
2. Non-Returnable Items
The following items are not eligible for return:
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Personal use products (if opened or used)
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Clearance / Sale items
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Damaged items caused by customer misuse
3. Damaged or Wrong Product
If you receive a damaged, defective, or wrong item:
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Contact us within 48 hours of delivery
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Provide clear photos or video proof
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Our team will review and arrange replacement or refund
4. Refunds (Cash on Delivery Orders)
Since we operate on Cash on Delivery (COD):
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Refunds will be processed via bank transfer after product inspection
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Refund processing time: 5–7 business days
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Delivery charges are non-refundable
If product is returned due to customer refusal without valid reason, shipping cost may be deducted.
5. Exchange Policy
We offer exchange only if:
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Product is damaged
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Wrong product delivered
Exchange is subject to stock availability.
6. Return Process
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Contact our support team
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Share order number and issue details
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Our team will guide you through the return steps
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After approval, return pickup will be arranged (if applicable)